Job Description

AREAS OF RESPONSIBLITIYParticipates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision values and strategiesxc2xa7 Develops and implements strategies for achieving individual catering sales goalsxc2xa7 Monitors status regularly and adjusts strategies as appropriateAchieves catering sales goals by developing and implementing sales strategiesxc2xa7 Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accountsxc2xa7 Makes outside sales calls to prospective catering customersxc2xa7 Clarifies customer requirements and suggests alternative menus, themes, etc.xc2xa7 Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if neededxc2xa7 Negotiates sale of catering sales functionsxc2xa7 Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilitiesxc2xa7 Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfactionxc2xa7 Ensure all materials used are in accordance with brand standardsMaintains proper flow of information to sales team, reviews work file of assigned accountsxc2xa7 Communicates clients' requests to all departments in an effective and timely mannerxc2xa7 Works with sales team for additional business opportunities as appropriatexc2xa7 Assists in reviewing the function book and conducts evaluation of releasing or finalizing functionsCreates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsxc2xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest servicexc2xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problemsxc2xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basisxc2xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfactionxc2xa7 Performs other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and proceduresxc2xa7 Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significancexc2xa7 Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the positionxc2xa7 Develops and participates in Hotel promotions as requiredxc2xa7 Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.xc2xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this positionxc2xa7 Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environmentxc2xa7 At all times projects a favorable image of the Hotel to the public

Radisson