Job Description

Welcome and greet guests in a friendly and professional manner, creating a warm and inviting atmosphere. Assist guests with check-in and check-out procedures, including registration, key distribution, and payment processing. Provide information and recommendations about local attractions, restaurants, transportation options, and other services to enhance guests\' experiences. Make reservations for dining, entertainment, transportation, and other guest requests, ensuring accuracy and timely confirmation. Handle guest inquiries, concerns, and complaints, resolving issues promptly and escalating as necessary to ensure guest satisfaction. Maintain a strong knowledge of the hotel\'s facilities, amenities, and services, promoting and upselling them to guests when appropriate. Coordinate special requests, such as arranging for floral deliveries, arranging for personal shopping, or organizing unique experiences. Monitor and respond to guest feedback and reviews, taking proactive steps to address concerns and enhance guest satisfaction. Maintain accurate records of guest interactions, requests, and preferences to personalize future experiences and anticipate needs. Assist with luggage handling and transportation arrangements, including coordinating with bell staff and arranging for taxi or car services. Maintain a neat and organized concierge desk area, ensuring that brochures, maps, and other resources are readily available to guests. Collaborate with other hotel departments, including front desk, housekeeping, and valet, to ensure seamless guest experiences. Stay updated on local events, promotions, and activities to provide timely and relevant information to guests. Uphold a high level of professionalism and confidentiality when handling sensitive guest information. Requirements High school diploma or equivalent; additional education or certifications in hospitality or tourism are a plus. Proven experience in a customer service or hospitality role, preferably as a Concierge or in a similar position. Excellent communication and interpersonal skills, with fluency in spoken and written English. Additional language skills are a plus. Knowledge of local attractions, restaurants, transportation options, and services. Strong problem-solving abilities and the ability to think quickly on your feet. Proficient computer skills, including knowledge of reservation and guest management systems. Ability to work well under pressure and handle multiple tasks simultaneously. Professional and polished appearance, with strong customer service orientation. Flexibility to work shifts, including evenings, weekends, and holidays.

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