Job Description

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.



Your Role and Responsibilities

• Triage, troubleshoot, and fix production problems in every layer of the stack
• Design, develop, improve, and tune logging, monitoring, and alerting.
• Identify manual work, document the fix in the form of a runbook, then automate it away Work across organizations to develop and uphold standard SLAs and SLOs
• Work with customer facing and development teams to provide accurate information, logs, pertinent data, and reproduction of production problems for quick resolution.
• Participate in on-call rotation supporting production systems.
• Mentor junior and mid-level members of the team
• Drive large projects from a technical perspective.



Required Technical and Professional Expertise

• 10 + years of experience with Bachelor's degree in Computer Science or related field, or equivalent work experience
• Direct experience in building and managing an SRE team
• Direct experience with infrastructure and application monitoring and alerting systems
• Direct experience troubleshooting, diagnosing and fixing customer problems in data or software changes
• Considers each change for its maintainability
• Builds applications, forms, and processes as simple and as easy to read as possible
• Tries to make the correct choice between doing it "right" and doing it "fast" (defaulting toward doing it right when possible)
• Participates in technical roadmap and structural improvements
• Participates in SLA and product meetings for faster production rectification and deployment turnaround
• You will be pushing the company forward via new technology, methodologies, and processes, evolving our culture to stay ahead of the curve, so you must have an entrepreneurial spirit and strong drive Communication Skills
• Proactively escalates issues and blockers
• Documents major changes and plans, to improve the overall health of the documentation and to make it easier for the next engineer
• Generously shares knowledge
• Not afraid to ask questions
• Provides and is receptive to constructive feedback
• must be able to work and communicate effectively with both teammates and stakeholders



Preferred Technical and Professional Expertise

• None



About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?



About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.




At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.