Job Description

Principal Duties/Responsibilities

• To be responsible for the management and co-ordination of WTW Group Compliance policies and procedures for the business team aligned to their job role.
• To ensure that all regulatory requirements are identified, processes are in place to ensure standards can be met, monitoring is undertaken and guidance and training for improvement provided as necessary.
• To assist with the management and co-ordination of the relationship with and requirements of the regulators.
• Acts as a partner to the Business and provide advice on compliance and regulatory policies and practices.

Assist with Willis Compliance policies and procedures

• Identify and assess the compliance risks applicable to the business.
• Provide support and guidance to the business in understanding its responsibilities and obligations under relevant WTW policies E.g. Financial Crime (Anti-Bribery & Corruption, Anti Money Laundering, Sanctions, Third Party Payments) Conflicts of interest, , Gifts, Entertainment & Hospitality, Complaints Handling etc.), Consequence Management Policy; respond to queries on the interpretation of relevant compliance policies. Adapt a critical problem-solving method in making decisions on the information available.
• Discuss promptly with the business team Manager any compliance or regulatory issues arising in the business team; report the issue in the appropriate log/ database; and agree the corrective action to betaken including responsibility, timelines and review date.
• Develop a compliance plan which reflects the risk profile of that business team; undertake own sampling and check the checkers reviews, where appropriate; monitor and report progress to management against the plan.
• Ensure that all complaints are dealt with appropriately by the business.
• Ensure that all incidents are reported by the business within 24 hours of identification. Should be the SPOC for the compliance activities for the business.
• Perform Thematic reviews for business team (as per annual plan)
• Compare and analyse completed Claims Quality Management, Business Quality Management, Self Assessment File Reviews, other MI / quality metrics produced by the business, Compliance Monitoring reports and internal/external audit reports and discuss findings with Manager as a means of determining potential enterprise-wide systemic risks, weaknesses in internal controls and training.
• Engage completely in business team meetings (Business Reviews) and share ideas on improvement and any best practice sharing that would help minimise the risk.
• Monthly meetings with business team management to discuss the business performance on compliance and regulations aspect.
• Complete awareness of tasks (activity) being transitioned to Mumbai. Assess risk and controls in the process, viability for performance of the activity in Mumbai.
• Engagement with Operational Excellence (e.g. Robotics) to review any improvements recommended /worked upon by them do not miss any key controls in the process.
• Represent their respective business for Compliance activities to reflect the business\xe2\x80\x99 progress /performance on operational compliance activities. Engage in the root cause analysis of errors identified, controls / processes that need to be introduced in the process to reduce the errors /complaints etc.
• Perform annual check to ensure businesses have signed off Code of Conduct and completed mandatory online modules
• Conduct Control Assessment checks for business, gather observations and provide recommendations/ actions.
• Liaise with Sanctions / Legal team (if required) to escalate any issues identified within BU which needs their guidance or approval.
• Liaise with and assist the Assistant compliance partner in carrying out their monitoring reviews and other work as required.

Assist with regulatory issues

• Identify all laws/regulations that are applicable to their business team (this would include adhering to all regulatory policies like AML, AB&C, Sanctions etc)

Assist with Compliance training

• Check that all applicable WTW compliance policies and local regulations are covered in compliance training. (includes the current three awareness sessions)
• In consultation with business management, identify compliance training needs within the business teams and develop training plan for the year and delivering specific training materials for business teams

Report outcomes

• Provide regular updates on relevant compliance metrics and commentary to Manager prior to submission for reporting to Senior Management. Updates to cover:

Actions taken to manage the compliance risks

Serious or persistent compliance issues

Results of monitoring activity, including self-assessment file reviews

Results of internal or external audits and other compliance inspections

Regulatory developments and issues

Other relevant matters.

• Discuss all legal and regulatory issues with Manager and report in the appropriate database/log.
• Attend business team executive meetings, which would have discussion on transitions, process improvements, way forward etc.
• Participation in the governance forums / meeting conducted by business on new process, automation etc
• Connect meetings with UK/US/ Regional CBPs to understand, set and meet expectations, learn deliver and contribute.

Manage performance

• Create own quarterly action plans to deliver the annual goals and objectives agreed with the Manager and report on own progress.

Manage internal relationships

• Maintain positive relationships with business team heads and colleagues to assist the interface between compliance and the business.
• Foster close relationships with other business support areas, including Group Legal, Group Risk and Internal Audit. Co-ordinate with Internal Audit and External Audit on those activities that cover compliance obligations only (during a review and in an ongoing way).

Skills (Essential)

• Team player with good interpersonal and influencing skills.
• Ability to work under pressure to tight timelines and without direct supervision.
• Possesses a keen eye for details.
• Excellent analytical problem-solving skills.
• Strong communication skills, both orally and in writing
• Commercial awareness \xe2\x80\x93 a commercial and pragmatic approach to managing compliance.
• IT literate \xe2\x80\x93 knowledge of Microsoft office packages needed.

Skills (Beneficial):

• Prior compliance experience (understand the compliances within their existing processes)
• Good regulatory and corporate governance knowledge/understanding required.
• Regulatory awareness FCA for UK and for other local requirements

Top 5 Competencies

• Managing stakeholder
• Adjusting to change
• Presentation Skills
• Investigating Issues and Evaluating problem
• Influencing skills

Qualifications :

• Degree level. It is possible likely that the job holder may also have a relevant professional qualification \xe2\x80\x93compliance, insurance, accountancy, or business.

Behaviors:

• Team player with good interpersonal skills
• Ability to work well under pressure to tight timelines when needed
• Organised and methodical and able to prioritise workload effectively
• Desire to learn and develop both industry and technical knowledge

Eligibility Criteria:

Latest Performance Rating: Meets Expectations or above

Not on written warning for behavior or performance within the last 12 months

Experience:

Minimum tenure of 24 months in the current process

Existing Lead Associates/BSTS/TSTS equivalent with minimum 12 months of experience in the current role

Willis Towers Watson