Job Description

Job Title Complaint Handling Business Analyst Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it\'s not just what we do, it\'s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers\' needs. It\'s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers\' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That\'s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips\' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you\'ll be working towards creating a better and fairer future for all. You are responsible for Developing dashboards and data visualizations needed to effectively monitor the Complaint Handling process. Translating business requirements into technical queries. Working with Development, Risk Management and Engineering to establish and develop proper statistical techniques to drive Complaint Handing and PMS trending. Reviewing and interpreting data that is used for the monitoring, trending and escalation of complaint data. Supporting the documentation of trending procedures and trending analysis validation in compliance with applicable requirements. Preparing the data and trends required by the Complaint Trending Review and other Quality Boards for early identification of product issues. Preparing reports for ad-hoc Complaint Data requests to support Risk Management, Product Registration, Audits, etc. Working directly with IGT-S stakeholders to ensure patient safety and quality, identifying trends and escalating issues to be addressed to the IGT-S PMS leadership team. Working with the various Key Performance Indicators (KPI) owners to maintain oversight of KPIs and ensuring accuracy of data reported to the leadership team. Assuring the data integrity of all output via appropriate verification and validation activities. Maintaining complaint related Master Data. You are a part of the Post Market Surveillance Team, a young, dynamic and multicultural team. To succeed in this role, you\'ll need a customer-first attitude and the following Bachelor\'s Degree in In Computer Science, Information Management, Statistics, Electrical Engineering, Electrical Engineering Technology, Biomedical Engineering, Business Management, Science, Mathematics or equivalent related experience 10+years work experience in data analytics. Experience in Post Market Surveillance is an advantage. Experience with data science, data visualization, data warehousing, and statistical analysis. Experience working in regulated environments and/or knowledge of regulatory requirements, such as FDA Quality System Regulations, 21 CFR Part 820, and MDD/MDR, and international standards, such as ISO 13485, ISO 14971, and IEC 62304, is preferred. Understanding and working knowledge of applied statistics is a must. Able to use statistical tools (e.g. Excel, MiniTab) to trend complaint data. Previous experience within data analytics, evaluating trending data, and drawing insights to support leadership to take decisions in support of product safety and quality. Good communications skills verbal and in written. Ability to effectively communicate and present detailed information and trends to stakeholders (e.g. risk management, PMS central team) and IGT-S leadership. Patient safety, product quality and customer focus mindset. Ability to work cross-functional and cross-business teams. Product Knowledge is preferred. In return, we offer you A path towards your most exciting career, giving you the opportunity to grow within the PMS team and Philips. A chance to grow your professional skills in an environment that values diverse ideas and creative approaches. How we work at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways: There\'s a certain energy when everyone\'s in the same room that can heighten idea generation and creative friction needed for problem-solving. Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn\'t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips Working at Philips is more than a job. It\'s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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