Job Description

Construction Industry

Profile - Company Sectary

Qualification - CS

Salary- Upto 10 LPA

Experience- Min. 7+ yrs as a CS (min. 5 yrs. exp.in manufacturing industry)

Location - SURAT



Customer Interaction:

Responding to customer inquiries via phone, email, chat, or in person.

Providing information about products, services, and policies.

Problem Resolution:

Handling customer complaints and issues efficiently.

Escalating complex problems to higher management or specialized departments.

Following up with customers to ensure their issues are resolved satisfactorily.

Order Processing:

Assisting customers with placing orders.

Handling returns, exchanges, and refunds.

Ensuring accuracy in order details and processing.

Customer Support:

Offering technical support for products or services.

Guiding customers through troubleshooting steps.

Providing product usage and maintenance tips.

Customer Relationship Management:

Building and maintaining positive relationships with customers.

Collecting and analyzing customer feedback to improve services.

Engaging in proactive communication to inform customers about new products or updates.

NOTE: Candidates with a consistent job tenure are preferred. (Not too many job changes).

Job Types: Full-time, Permanent

Pay: ?800,000.00 - ?1,000,000.00 per year

Jadwal:

• Fixed shift

Tunjangan:

• Health insurance
• Paid sick time
• Provident Fund

Upah Tambahan:

• Performance bonus
• Yearly bonus

Experience:

• Company Sectary: 7 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person