Job Description

Company DescriptionThird Bridge is a market-leading investment research firm. We provide integrated solutions for the worlds top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.Third Bridge CommunityThird Bridge Community connects our clients to the highest quality, relevant experts by leveraging our extensive global expert network, thorough pre-qualification processes and a robust compliance framework.Our clients connect directly with experts in a 1:1 consultation, which is then published on our content platform and made available for other clients to read. Communitys investor-led content offers clients unique insights into companies, markets and investor sentiment.Community Operations Associates are responsible for supporting our London- and US-based Community teams in facilitating these consultations between Third Bridge clients and specialists. This includes managing end-to-end logistics to ensure a smooth process for both parties, liaising directly with clients and specialists. You will also be responsible for overseeing the transcription and publishing of content after a call has taken place.This is an exciting opportunity to work with some of the sharpest minds in financial markets. Our clients will rely on you for access to the most relevant experts and content to support them throughout their investment lifecycles. To do so you\'ll gather a unique set of commercial skills that will help you deliver extraordinary results for both clients and experts, and grow professionally.ResponsibilitiesUse your negotiation and persuasion skills with industry experts to facilitate 1:1 consultationsManage the logistics of consultations throughout their life-cycle, including scheduling calls between clients and specialists, ensuring compliance requirements are met, overseeing the transcription and publishing processDevelop and strengthen relationships with existing Third Bridge specialists, providing them with an excellent experience and great customer service.Collaborate with Third Bridge team members both locally and internationally when executing on client requests across time zonesThe work is fast paced - you will be working on multiple requests on any given day, all with tight timelines, and spanning a wide variety of industries across multiple geographies, which you will need to understand at a high level. We look for individuals who are excited by a hands-on, high performing and resulted-oriented role.Youll need to think on your feet and adapt your communication style as you speak to people across industries and levelsQualificationsCandidates with strong academic credentials and/or experience in a client-facing roleYou must be able to deliver high quality work on a deadline. You will be working on lots of active work streams simultaneously, but that doesnt scare you - in fact it excites you, and youre confident in your ability to multitask and remain organised with high attention to detail.Private equity investors are under a lot of pressure to make decisions fast, but you stay calm and get things done. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job.Youre a clear communicator with a proven track record of building strong relationships with people because you easily connect. You always look for the most efficient way to get things done, rather than the path of least resistance - for example you pick up the phone to get an answer to your questions straight away, rather than send an email and wait for a reply. Cold calling doesnt phase you - what matters to you is to get results, and fast.Your attitude is to roll up your sleeves and you enjoy being in the thick of the action. It matters a great deal to you to understand how your performance ranks against your own potential and against others, so you continuously seek feedback to make sure you can be at the top of your game.Additional InformationHow will you be rewarded?

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applyingWe know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Third Bridge