Job Description

As a Community Manager at HomeLane, you will lead a team of internal designers and (working out of your showroom)

• Be in charge of making every designer successful, and ensure every client gets the best experience
• This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target
• Design Partner Conversion- You are the co-owner of this metric along with Sales Manager of the showroom.You will lead/coach/mentor your unit of Designers

Enabling this community to perform, grow and flourish directly indicates the effort you have built-in. Any improvements with this team will be attributed to your achievement

• Design Output-NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers

• As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
• You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements/product improvements
• You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
• People / Team Management Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team.

Skills and Expertise required:
Minimum - 3-year Diploma in Interior Designing / Architecture from a reputed Institution

• Minimum 5 years of experience in the Interior design field
• Exposure to have built teams is an advantage
• People management experience is mandatory - must have led interior designers/architects
• Should be an astute designer
• Good communication and presentation skills are mandatory

Job Type: Full-time

Pay: ?700,000.00 - ?1,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many yrs of team handling experience you are having?

Experience:

• total work: 6 years (Required)

Work Location: In person

Application Deadline: 10/07/2023