Job Description

: Membership Manager at WEDO

Position : Membership Manager Location : Chennai Type : Full-Time

About WEDO

WEDO is dedicated to fostering a strong and engaged community through our various initiatives and services. We are looking for a dedicated Membership Manager to oversee the entire membership lifecycle and ensure our members receive exceptional service and value.

Key Responsibilities

Membership Lifecycle Management:

• Onboarding : Manage the full membership lifecycle, including onboarding new members, ensuring a smooth and welcoming process.
• Renewals & Upgrades : Oversee membership renewals and upgrades, ensuring members are aware of their options and benefits.
• Cancellations : Handle membership cancellations efficiently and with sensitivity to retain positive relationships.

Member Support:

• Inquiries & Issues : Handle member inquiries and resolve issues promptly and professionally, ensuring high levels of member satisfaction.
• Engagement : Coordinate and execute member engagement activities and events to foster community and loyalty.

Data Management:

• Records Maintenance : Maintain accurate and up-to-date membership records in the membership database.
• Data Analysis : Analyse membership data to identify trends and opportunities for improvement, using insights to refine strategies.

Retention Strategies:

• Strategy Development : Develop and implement strategies to retain existing members, focusing on enhancing member value and satisfaction.
• Benefits & Services : Assist in developing and refining membership benefits and services to meet member needs and expectations.

Compliance & Billing:

• Policies & Procedures : Ensure compliance with membership policies and procedures, maintaining high standards of integrity and consistency.
• Billing Support : Provide support for membership billing and payment processing, ensuring accuracy and timeliness.

Industry Knowledge:

• Trends & Best Practices : Stay informed about industry trends and best practices in membership management, applying relevant insights to enhance WEDO's membership offerings.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in membership management, customer service, or a similar role.
• Strong understanding of membership lifecycle processes and best practices.
• Excellent interpersonal and communication skills.
• Proficiency in using membership management software and databases.
• Strong organizational and multitasking abilities.
• Analytical skills to interpret membership data and derive actionable insights.
• Knowledge of industry trends and best practices in membership management.

How to Apply

Please submit your resume and a cover letter outlining your experience and why you would be a great fit for WEDO's Membership Manager role to kadambari@wedo.org.in

Job Type: Full-time

Pay: ?15,302.72 - ?30,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person