Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job profile:\xc2\xa7 Qualification : Prefer BHM/Bachelors Degree\xc2\xa7 Industry Type : FM Services, Hotel\xc2\xa7 Overall Experience : 4-6 years\xc2\xa7 Industry Experience : 4-5 years\xc2\xa7 Technical Skills : Computer knowledge\xc2\xa7 Behaviors : Teamwork, learning attitude, handle multiple tasks & positive thinkingJob Aim:The Community Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served.Competencies\xc2\xa7 Excellent communication skills.\xc2\xa7 Strong customer service drive.\xc2\xa7 Pro - active problem-solving skills.\xc2\xa7 Exceeding customer satisfaction.\xc2\xa7 Excellent time management/ Able to work flexible hours.\xc2\xa7 Quick learner and ability to motivate self & others.\xc2\xa7 Proven working experience as a Community Manager / FM industry.\xc2\xa7 Confidently able to present to clients.\xc2\xa7 Hands-on experience in using visitor management software and MS office.\xc2\xa7 Strong team player within a customer service team environment.\xc2\xa7 Providing flawless, upscale, professional service\xc2\xa7 Adaptable, composed, flexible with strong Mental ResilienceResponsibilitiesKey Operations delivery\xc2\xa7 Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.\xc2\xa7 Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers.\xc2\xa7 Assist clients/visitors in self-check-in.\xc2\xa7 Assisting with special needs of visitors with disabilities.\xc2\xa7 Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.\xc2\xa7 Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.\xc2\xa7 Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.\xc2\xa7 Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.\xc2\xa7 Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time.\xc2\xa7 Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.\xc2\xa7 Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.\xc2\xa7 Provide assistance in general administrative activities as required.\xc2\xa7 Ensure FO handles all incoming and outgoing calls in professional & polite manner.\xc2\xa7 Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.\xc2\xa7 Ensure Accenture specific processes/manual is followed.\xc2\xa7 Manage/track amount collected for temporary badges.\xc2\xa7 Ensure compliance of regulations/requirements of JLL management.\xc2\xa7 Participate in Emergency Evacuation procedures including crisis management and business continuity.\xc2\xa7 Develop the necessary policies and procedures required for all functions within the scope of Front Office.\xc2\xa7 Responsible for ensuring availability of safety and Accenture directory signage.\xc2\xa7 Preparation of all required reports/participation in internal/external audits in respect of Front Office.\xc2\xa7 Ensure training of front office /CX staff as per relevant training calendars.\xc2\xa7 Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.\xc2\xa7 Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.\xc2\xa7 Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.\xc2\xa7 Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.\xc2\xa7 Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.\xc2\xa7 Analyzing results/outcomes of monthly connects and updating the leads.\xc2\xa7 Following up on the open points raised during any connects till closure.\xc2\xa7 Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.\xc2\xa7 Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.\xc2\xa7 Documentation and escalation of COVID protocol violations as per the guidelines.Budget: INR.7,50,000/- CTC PALocation:On-site -Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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