Job Description

Community Manager

Minimum Experience: 3 years in hospitality or related field, with experience in event management and community building

Interested candidates can text or call me on 7303099642.

Overview:

Moonwalk is seeking a dynamic and experienced Community Manager to oversee community engagement and customer experience initiatives at our spaces in Gurgaon. The Community Manager will be responsible for building and nurturing a vibrant community of coffee enthusiasts, curating engaging events and activities, and ensuring exceptional customer satisfaction. The ideal candidate will have a passion for hospitality, strong leadership skills, and a creative approach to community building.

Key Responsibilities:

• Community Engagement:
• Develop and implement strategies to build and nurture a strong community
• Foster meaningful connections and relationships with customers, partners, and stakeholders through personalized interactions, events, and initiatives.
• Monitor and respond to customer feedback, inquiries, and concerns in a timely and professional manner, ensuring a positive customer experience at all touchpoints.
• Event Planning and Execution:
• Conceptualize, plan, and execute a calendar of engaging events, workshops, and promotions to drive foot traffic and enhance customer engagement.
• Coordinate logistics, vendor management, and onsite coordination for events, ensuring smooth execution and adherence to brand standards and budgets.
• Collaborate with internal teams, external partners, and vendors to develop and deliver creative event concepts and experiences that resonate with the target audience.
• Customer Experience Management:
• Oversee the day-to-day operations and customer experience at Moonwalk coffee, ensuring high standards of service, cleanliness, and hospitality.
• Train and mentor frontline staff on customer service best practices, brand values, and product knowledge to deliver exceptional customer experiences.
• Conduct regular audits and assessments of customer touchpoints, service quality, and operational efficiency, implementing improvements as needed to enhance the overall customer experience.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management, Marketing, Communications, or related field.
• Minimum 3 years of experience in hospitality, customer service, or community management roles, preferably in the food and beverage industry.
• Proven track record of planning and executing successful events, activations, or community initiatives.
• Excellent interpersonal, communication, and relationship-building skills, with the ability to connect authentically with diverse audiences.
• Strong organizational, multitasking, and project management abilities, with keen attention to detail and deadlines.
• Creative thinking, problem-solving skills, and a passion for delivering memorable experiences and fostering community engagement.
• Proficiency in event management software, social media platforms, and customer relationship management tools is desirable.

Job Types: Full-time, Permanent

Pay: ?60,000.00 - ?80,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person