Community Manager
Year Gurugram, Haryana, India
Job Description
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Overview:Moonwalk is seeking a dynamic and experienced Community Manager to oversee community engagement and customer experience initiatives at our spaces in Gurgaon. The Community Manager will be responsible for building and nurturing a vibrant community of coffee enthusiasts, curating engaging events and activities, and ensuring exceptional customer satisfaction. The ideal candidate will have a passion for hospitality, strong leadership skills, and a creative approach to community building.Key Responsibilities:
- Community Engagement:
- Develop and implement strategies to build and nurture a strong community
- Foster meaningful connections and relationships with customers, partners, and stakeholders through personalized interactions, events, and initiatives.
- Monitor and respond to customer feedback, inquiries, and concerns in a timely and professional manner, ensuring a positive customer experience at all touchpoints.
- Event Planning and Execution:
- Conceptualize, plan, and execute a calendar of engaging events, workshops, and promotions to drive foot traffic and enhance customer engagement.
- Coordinate logistics, vendor management, and onsite coordination for events, ensuring smooth execution and adherence to brand standards and budgets.
- Collaborate with internal teams, external partners, and vendors to develop and deliver creative event concepts and experiences that resonate with the target audience.
- Customer Experience Management:
- Oversee the day-to-day operations and customer experience at Moonwalk coffee, ensuring high standards of service, cleanliness, and hospitality.
- Train and mentor frontline staff on customer service best practices, brand values, and product knowledge to deliver exceptional customer experiences.
- Conduct regular audits and assessments of customer touchpoints, service quality, and operational efficiency, implementing improvements as needed to enhance the overall customer experience.
- Bachelor's degree in Hospitality Management, Marketing, Communications, or related field.
- Minimum 3 years of experience in hospitality, customer service, or community management roles, preferably in the food and beverage industry.
- Proven track record of planning and executing successful events, activations, or community initiatives.
- Excellent interpersonal, communication, and relationship-building skills, with the ability to connect authentically with diverse audiences.
- Strong organizational, multitasking, and project management abilities, with keen attention to detail and deadlines.
- Creative thinking, problem-solving skills, and a passion for delivering memorable experiences and fostering community engagement.
- Proficiency in event management software, social media platforms, and customer relationship management tools is desirable.
- Day shift
- Bachelor's (Preferred)
- total work: 2 years (Preferred)
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Job Detail
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Job IdJD3331264
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurugram, Haryana, India
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EducationNot mentioned
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ExperienceYear