Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre\xe2\x80\x99s performance. We\xe2\x80\x99ll give you the autonomy and resource to manage your centre as though it\xe2\x80\x99s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador \xe2\x80\x93 for you, your team and IWG.

What we can do for you You\xe2\x80\x99re reading the right advert if you\xe2\x80\x99re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable quarterly/commission incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you Ideally, you\xe2\x80\x99ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you\xe2\x80\x99ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team\xe2\x80\x99s collective drive for success means you\xe2\x80\x99ll only relax once you\xe2\x80\x99ve delivered the results you\xe2\x80\x99re looking for.
• Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you\xe2\x80\x99ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you\xe2\x80\x99ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, we\xe2\x80\x99re already four times the scale of our nearest competitor \xe2\x80\x93 and we\xe2\x80\x99re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we\xe2\x80\x99re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We\xe2\x80\x99re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral \xe2\x80\x93 which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That\xe2\x80\x99s why so many of our most senior leaders started their careers in our centres. So don\xe2\x80\x99t hesitate. Apply today \xe2\x80\x93 and let\xe2\x80\x99s work together to help millions of people have a great day at work.