Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Title

Community Lead / Experience Manager

Business Unit

Integrated Facilities Management - Corporate Solutions

Reporting to

TS Suite Experience Delivery Head

Overall Role

The Community Lead plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, TS and their guest.

As the Center head, they support the opening of the new office location and be responsible for the new office set-up making relevant improvements or changes as and where necessary. Oversee specialized in welcoming of C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. Maintaining smooth operations by providing state of the art service support and execution of duties to the highest standards.

Duties responsibilities

What this job involves -



Site Operations

Strategize and oversee end-to-end operationalization of the table space C-suite offerings, ensuring top-notch hospitality experiences.

Create a comfortable and welcoming environment for C-suite executives and their guests.

Maintain up to date VVIP/visitor information to enhance agility in the workplace.

Host and attend to VVIPs and their guests throughout their visit, ensuring the highest level of hospitality.

Curate menus to meet the requirements of different business units and ensure high standards are met.

Manage communication and feedback processes within the team.

Support special events by managing servers and tea ladies and catering to the F&B (Food & Beverage) needs of C-suite employees and VVIPs.

Manage vendors to provide first-class consumables for an enhanced space experience.



Customer Services

Foster a sense of community and create happiness at work for our team, our client and their guest.

Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring, and timely service.

Govern and train team members to showcase and represent high level of hospitality while running the space

Ensure grooming guidelines are set to ensure brand consistency

Visitor Management

Provide personable and seamless visitor registration services for the C-suite and VVIP guests

Creating welcome packs for VVIP guest / visitors

Plan and execute F&B during meetings and conferences with Server and Tea Ladies

Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).

Enhance safety and security of our client's facility by management of visitor movement.

Execute emergency response plan to ensure safety of client and guest when necessary.



Concierge Services

Act as the bridge to concierge services with local expertise and insider knowledge.

Manage transportations request from visitors and employees with Travel desk.



Conference Meeting Room Booking

Assist & educate client to achieve optimization and efficiency for meeting room bookings.

Enhance user comfort and services by efficient turnaround of meeting rooms.

Plan experiences and community events with team members within and beyond the office, that unite people and inject fun into the workplace.



Candidate Specification

Experience

8 years' experience in the Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)

Managed high-profile management team (e.g., C-suite & VVIPS)

Prior experience in managing meeting room services is an advantage

Degree from an accredited institute



Task Skills

Proficiency with Microsoft Word, Excel and PowerPoint.

Good command of verbal and written English

Proactive mindset and ability to manage C-suite and VVIP personnel's

Knowledge of food handling and white glove service skills are essential



Personal Skills

Ability to meet tight schedules and deliver high quality of work

High level of communication and interpersonal skills

Good Grooming throughout the day to ensure professionalism

Note: This job description reflects the essential functions and qualifications of the position described above. It should not be considered an exhaustive list of all responsibilities, duties, and skills required. Other duties and qualifications may be assigned.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.