Job Description

AREAS OF RESPONSIBILITYPrepares and properly garnishes all pantry items, including salads, sandwiches, desserts, specialty plates, and other pantry food orders in accordance with menu specification:\xc2\xa7 Bakes all cookies and muffins and all other special requests.\xc2\xa7 Prepares appetisers, salads, vegetables, desserts for all requested banquets and room service functions.\xc2\xa7 Works out on floor for special events; carving meats for customers, working pasta stations and omelette stations.\xc2\xa7 Prepares all orders in a timely manner.\xc2\xa7 Assists breakfast and lead cooks in preparation of lines and set up for forecasted covers.Checks all cooler and storage areas for cleanliness, quantity, and quality of food products:\xc2\xa7 Maintains cleanliness and stocking of coolers and storage areas.\xc2\xa7 Requisitions food with necessary approvals according to policy.\xc2\xa7 Takes proper care of ranges, ovens, boilers, fryers, griddles, utensils and other equipment.Meets and exceeds customer and team member expectations by providing Yes I Can service and teamwork:\xc2\xa7 Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.\xc2\xa7 Provides employees with the skills training to provide value added service to customers.\xc2\xa7 Utilises one-on-one training skills.\xc2\xa7 Communicates effectively with customers, co-workers and supervisors.\xc2\xa7 Demonstrates teamwork by co-operating and assisting co-workers as needed.\xc2\xa7 Monitors service and teamwork on a regular basis and counsels employees on providing Yes I Can service and teamwork.\xc2\xa7 Handles difficult situations effectively.\xc2\xa7 Meets Yes I Can service standards.\xc2\xa7 Performs other duties as required to provide Yes I Can service and teamwork.Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and procedures:\xc2\xa7 Attends work on time as scheduled.\xc2\xa7 Follows hotel grooming and hygiene standards.\xc2\xa7 Minimises safety hazards by following all safety rules and procedures.\xc2\xa7 Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.\xc2\xa7 Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. At all time projects a favourable image of Brand to the public.

Radisson