Job Description

AREAS OF RESPONSIBILITY



Prepares and properly garnishes all pantry items, including salads, sandwiches, desserts, specialty plates, and other pantry food orders in accordance with menu specification:


Bakes all cookies and muffins and all other special requests.


Prepares appetisers, salads, vegetables, desserts for all requested banquets and room service functions.


Works out on floor for special events; carving meats for customers, working pasta stations and omelette stations.


Prepares all orders in a timely manner.


Assists breakfast and lead cooks in preparation of lines and set up for forecasted covers.



Checks all cooler and storage areas for cleanliness, quantity, and quality of food products:


Maintains cleanliness and stocking of coolers and storage areas.


Requisitions food with necessary approvals according to policy.


Takes proper care of ranges, ovens, boilers, fryers, griddles, utensils and other equipment.



Meets and exceeds customer and team member expectations by providing 'Yes I Can' service and teamwork:


Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.


Provides employees with the skills training to provide value added service to customers.


Utilises one-on-one training skills.


Communicates effectively with customers, co-workers and supervisors.


Demonstrates teamwork by co-operating and assisting co-workers as needed.


Monitors service and teamwork on a regular basis and counsels employees on providing 'Yes I Can' service and teamwork.


Handles difficult situations effectively.


Meets 'Yes I Can' service standards.


Performs other duties as required to provide 'Yes I Can' service and teamwork.



Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


Performs other duties required to provide the service brand behavior and genuine hospitality



Adheres to hotel policies and procedures:


Attends work on time as scheduled.


Follows hotel grooming and hygiene standards.


Minimises safety hazards by following all safety rules and procedures.


Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.


Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.


At all time projects a favourable image of Brand to the public.


INDBOH