Job Description

bout this role: Wells Fargo is seeking a Commercial Loan Servicing Representative, Prepares, verifies and approves written payoff quotes/statements for commercial mortgage loans to authorized third parties, borrowers and other departments in a timely manner. Responsible for interpreting, analyzing, reviewing and extracting payoff related information from loan documents. Processes, solves and answers complex loan language issues, problems or inquiries. Shall work on high complex commercial loans, modified loans, LIBOR / SOFR loan payoffs and Yield Maintenance prepayment penalties. In this role, you will: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Review the Loan Agreement and prepare payoff demand statement as per the terms and conditions of the loan agreement /closing documents. Ability to accurately process high volumes of work within established deadlines Flexibility towards work on different processes/assignments and for long hours as per business need Working with teams and be an active participant Understanding and meeting SLAs of the process Should take accountability for functions and processes Ability to work independently on complex loans Interact with onshore partners and all stake holders in CMS Should possess excellent verbal, written, and interpersonal communication skills. Have advanced Microsoft Office skills. Should understand the error patterns, work on approvals/disbursements. Identify controls and mitigate ops loss or near miss scenarios in the process. Required Qualifications, International: Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: University degree in Business or related discipline Strong analytical, problem solving, and document interpretation skills Good English Oral and written communication skills Intermediate knowledge of MS-Office Knowledge in Commercial Mortgage Servicing @RWF23 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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