Job Description

Site Name: Bengaluru Luxor North Tower Posted Date: Sep 21 2023 The Core Tech Command Centre Incident Resolution team provides 24x7 Major Incident Management support for critical sites, applications and services. Any disruption or degradation to these, can result in a loss of productivity to GSK businesses. This position within the Command Centre is primarily responsible for directing a team of Service Leaders and Subject Matter Experts (of the impacted service), to focus on the service restoration during Major Incidents in an IT environment, whilst providing accurate and timely written and verbal communications to senior leaders, stakeholders and end users. Key Responsibilities Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role Provides leadership in major incidents impacting business critical sites, applications and services, demonstrating a strong ability to deliver while remaining calm under pressure. Manages complex process, ensuring multiple tasks are completed in parallel and within target time. Leverages technical expertise to convenes appropriate participants (resolvers) and to direct Major Incident response, with focus on service restoration. Provides escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus. Produces accurate and timely communications tailored to relevant audience (Senior Leaders, Stakeholders, Business and End-Users). Identifies and leads continuous improvement activities in Command Centre Incident Resolution Team. Provides incident based data for team metrics. Contributes to weekly Major Incident evaluation meetings. Ensure compliance with regulatory, national, corporate and divisional laws, policies, rules and procedures. Why Us GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\'s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We\'re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK\'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way. GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in \'gsk.com\', you should disregard the same and inform us by emailing [HIDDEN TEXT], so that we can confirm to you if the job is genuine.

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