Job Description

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function :

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, teams are organized in several divisions called \xe2\x80\x9cOPS\xe2\x80\x9d which are each responsible for a business line.

The current position is to be filled within a mutualized team covering 4 OPS:

• French Retail Banking
• Personal Finance
• Payments
• Group Functions.

These four business lines represent a significant part of BNP Paribas business.

This team is leveraging common tools and frameworks to provide standardized IT services to the business applications.

Job Title:

Command Center Technical Operator

Date:

Jan 2024

Department:

ISPL\xe2\x80\xa6

Location:

Chennai

Business Line / Function:

ISPL\xe2\x80\xa6

Reports to:

(Direct)

ISPL\xe2\x80\xa6.

Grade:

(if applicable)

(Functional)

BP2I, ITGP\xe2\x80\xa6

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Ensure the supervision of the infrastructures and business applications of the BNP Paribas Group.

The \xe2\x80\x9cBP\xc2\xb2I command center\xe2\x80\x9d operates in 24x7 and oversees, OPEN and Network platforms for level 1 activities (alerting/incident/requests)

DESCRIPTION OF THE MISSION:

\xc2\xab Command center / pilotage level 1 \xc2\xbb activities consist of:

• Supervising infrastructure services and application processing and business services
• Controlling the availability of infrastructure services, applications, and business services
• Applying the instructions and/or instructions referenced

According to the defined KPIs and INS, in compliance with the referenced instructions.

Responsibilities

Direct Responsibilities

Alert management (based on Netcool Operations Insight):

• Take into account the alerts
• Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
• Create incident ticket

Incident Management (ServiceNow, group platform):

• Take into account the Incident
• Execute the instruction, Intervention, resolve and/or assign the Incident according to instructions and call the on-call duty according to service range
• Document the ticket
• Apply the instructions (AEL, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

• Fulfill requests on the fly or at a fixed time
• Participate in the realization of requested changes for which the Steering is a contributor

Contributing Responsibilities

• Contribute to improving the quality of service by proposing improvements
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
• Help build team spirit and integrate into BNP Paribas culture
• Collaborate with BP\xc2\xb2I counterpart team and OPS support team
• Contribute to the regular activity reporting and KPI calculation

Technical & Behavioral Competencies

NETWORK

Knowledge of network basics, terms, and technologies.

Knowledge of regular network commands.

(Router, switch, FW )

Specific Qualifications (if required)

Ready to work in NOC environment

24*7 support

CCNA training is must, certification is desired

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to inspire others & generate people\'s commitment

Analytical Ability

Ability to develop others & improve their skills

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Good communication

Compliance with procedures

To be focus

To be proactive

Qualifications

NA

BNP Paribas