Job Description

Job Title - Collections Specialist (Contract: 6 Months) Location - Hyderabad, India Job model - Hybrid Your mission To monitor and to judge the exposure position of a portfolio of customers, to undertake all required proactive and reactive dunning and collections call actions and to minimize accounts receivable balance, to eliminate any interruption in the order/delivery process and to minimize risks of non-payments and (potential) bad debts. To act as first point of contact for all internal and external customers. To act as the insurance representative towards all BUs & C&SUs and DSM Corporate Insurances. To act as the collection & insolvency specialist for internal customers. Your key responsibilities To act as the collection & insolvency expert for customers by - Send out final dunning letters upon request/approval of the BUs and C&Sus. Advise the BUs and C&SUs on further actions in recovering outstandings via amicable or legal procedure. Manage the provision of service of external collection agencies for the BUs and C&Sus. Service the BUs and C&SUs in filing bad debt claims in case of insolvency/bankruptcy procedures. Monthly update Debtor Reports on new developments of running collection cases and keep the Written-Off-Not-Yet-Closed (WONYC) list up to date. Understand the creditworthiness of the customer. Keep up with financial and market developments in the assigned countries. Signal consequences with respect to credit risk issues in a timely way. If necessary for assessment, visit customers for credit assessment upon request. Inform the internal customer about the modified credit situation of external customers. Manage customers\' portfolios in line with DSM Requirements. Analyse and judge pro-actively and reactively the Credit Control position of the customers and discuss the payment behavior. Proactively and reactively dun customers with a view to receive timely payments, follow up on promises and disputes. Ensure that payments are allocated to the correct accounts. Formulate, communicate and monitor preventive actions. Log and document all communication and act ions regarding customers. To act as first point of contact for all internal and external customers. As Front Office, to interact and communicate with the Back Office. Act as a role model for FSS. Support and advise the internal customers in Credit Management. Responsible for achieving (K)PIs per Business Unit and/or area. Maintain relations with internal customers and prepare, attend, and follow up on customer meetings. Spot risks and non-conformities in the credit management process and initiate and coordinate corrective actions. We bring A rich history and a promising future of bold scientific innovation and passionate creation with our customers A space to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being, both physically and mentally The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose A flexible work environment that empowers people to take accountability for their work and own the outcome Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity. You bring 3 years\' experience with Credit Management activities. Experience with SAP FICO, FSCM and SSF (Shared Service Framework). Proven experience in collections by phone. Knowledge about external credit insurance. Knowledge about external collection procedures and insolvency processes. Extended knowledge of and experience in the field of Credit Management. Process knowledge of OTC processes. Knowledge of local payment methods, payment terms, and banking systems. Equal Opportunities Commitment dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there\'s a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\'s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world\'s growing population to thrive. With our comprehensive range of solutions, with natur al and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency\'s fees, percentages or similar. Our application process Interested in this position Please apply online by uploading your resume in English via our career portal. For further information, please contact Shilpa Rayabaram, Talent Acquisition Team ([HIDDEN TEXT]) #ext

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