: Collections Specialist
Position Collections Specialist
Experience : Minimum 4 years
Location : Gurugram
Employment Type : Full-Time
About the Role:
We are seeking an experienced and results-driven Collections Specialist to oversee and manage the end-to-end collection process for our B2B and B2C clients. The ideal candidate will have a strong understanding of collection strategies, excellent negotiation skills, and the ability to maintain positive client relationships while ensuring timely payments.
Key Responsibilities:
• Collection Management:
• Manage and execute the collection process for B2B and B2C accounts.
• Ensure timely follow-ups on overdue accounts to meet collection targets.
• Client Relationship:
• Build and maintain strong client relationships to ensure smooth communication and resolution of payment issues.
• Address client concerns professionally while striving for win-win outcomes.
• Account Reconciliation:
• Analyze and reconcile customer accounts to identify discrepancies and resolve payment disputes.
• Collaborate with internal teams to ensure billing accuracy.
• Reporting and Analysis:
• Monitor and report collection performance and key metrics to management.
• Generate reports on outstanding payments, collection status, and delinquent accounts.
• Compliance:
• Ensure adherence to company policies and legal regulations for collection practices.
• Maintain accurate records of all collection efforts and communications.
Key Requirements:
• Experience: Minimum 4 years of experience in B2B and B2C collections.
• Skills:
• Strong negotiation and communication skills.
• Proficiency in handling customer escalations and resolving disputes.
• Analytical skills for account reconciliation and reporting.
• Knowledge:
• Understanding of credit policies, invoicing, and payment terms.
• Familiarity with collection tools and CRM systems.
• Education: Bachelor's degree in Business, Finance, or a related field preferred.
What We Offer:
• Competitive salary and performance-based incentives.
• Opportunity to work in a dynamic and fast-paced environment.
• Professional growth and development opportunities.
• Supportive and collaborative work culture.
Interested candidates can reach out to me on 8448989429
Job Types: Full-time, Permanent
Pay: ?50,000.00 - ?70,000.00 per month
Benefits:
• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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