• Contact clients via phone, email, and other communication channels to follow up on overdue payments.
• Send reminders for upcoming payment deadlines.
• Track and review client accounts to identify overdue payments.
• Maintain accurate and up-to-date records of payment statuses in the system.
• Investigate and resolve client queries or disputes related to invoices or payments.
• Coordinate with internal teams (e.g., sales, finance) to resolve discrepancies.
• Negotiate payment plans or settlements with clients where necessary.
• Ensure compliance with company policies and guidelines during negotiations.
• Prepare regular reports on collection status and outstanding balances for management review.
• Analyze trends and provide recommendations to improve collection efficiency.
• Build and maintain strong relationships with clients to ensure long-term cooperation.
• Act as a point of contact for payment-related concerns.
• Proven experience in collections, accounts receivable, or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle objections and negotiate effectively.
Job Type: Full-time
Pay: ?10,618.93 - ?22,000.00 per month
Benefits:
• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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