Achievement of DSO and monthly collection targets assigned
Locating and notifying the customers by phone,email, Message.
Monthly field visits to be done on the delinquent customers
Follow up with the customers till the payment is received
Ensure that all details of the calls & updates on collections are kept in record
Effectively track the overdue and collections for customers across the portfolio
To ensure the resolution of invoice-related queries and complaints from customers in a timely and professional manner.
Timely and accurate submission of ledger statement, Invoice wise outstanding statement, balance reconciliation to customers.
Initiating and executing appropriate actions for recovery of overdue debts against customers
Qualification & Experience
B. Com/M. Com, with a minimum of 2-3 years of working experience in a Credit Control & Collections environment in a service organization with customer bases of more than 1,000
Experience in the logistics industry will be an added advantage
Desired Skill Sets
Should be able to communicate effectively with customers for collections and recovery
Working Knowledge of ERP system will be an added advantage
Basic computer knowledge
Collections field experience is must
Willing to travel within city as well as Out of city