Credit Assessment

Collections Associate

Bengaluru
Work Type: Full Time



ABOUT US

Zolve\xe2\x80\x99s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

• A Bank Account you can create from anywhere in the world in under five minutes
• A high-limit Credit Card that helps build a healthy credit score
• Easy, lightning-fast, cross-border money transfers with the best rates in the market

Zolve is expanding its horizons, and we\xe2\x80\x99re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.


RESPONSIBILITIES:

• Responsible for communicating with customers from a collections stand-point
• Omni channel communication such as Email, WhatsApp, SMS, Tele Calling etc.
• Responsible for skip-tracing if customer is not reachable through traditional channels - i.e. reaching out on LinkedIn, WhatsApp, Facebook and other social media
• Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs
• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
• Investigate historical data for debts and bills
• Developing debt collection strategies and plans
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Ensure compliance to all federal and local regulations for collection process
• Update account status records

REQUIREMENTS:

• 3-6 years of relevant B2C banking collections experience
• Bachelor\xe2\x80\x99s Degree in Finance, Business or related field
• Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
• Excellent knowledge of various collection techniques and basic understanding of Credit reporting
• Experience in developing and enacting debt recovery plans and strategies to prevent losses
• Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
• Excellent communication (both written & verbal) and interpersonal skills
• Demonstrated experience of being empathetic with customers
• Good negotiation &, problem-solving and critical-thinking skills
• Can work in a fast-paced environment that to in a complete night shift.
• Should be able to convert nonpayer to a payer
• Exposure in dealing with international clients

This role is based out of Bangalore.