Job Description

It's fun to work at a company where people truly believe in what they are doing!:Job Title: Collections AnalystEpiq Company/Division: Epiq CollectionsDepartment: FinanceLocation: Corporate - Hyderabad, IndiaReports To: Accounts Receivable ManagerPosition OverviewThe Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position.Job Responsibilities

• Ensure timely collection of invoices, and routine follow-up of assigned accounts, providing a high level of professionalism in all communications
• Work in conjunction with sales and client services teams to manage the client accounts, and deliver top quality customer service to both internal and external business partners
• Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts
• Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure
• Research and reporting of payment history as requested by client or Epiq personnel
• Assist in the creation of collections process documentation as needed
• Provide specialized custom reporting specific to clients on a monthly or adhoc basis
• Trend analysis of accounts to understand payment frequency, billing submission status, and overall health of the account

Qualifications and Skills

• 5+ years experience working in a business to business collections environment
• Excellent attention to detail
• Strong problem solving and analysis skills
• Excellent verbal and written communication skills and interpersonal skills
• Positive attitude and strong customer focus
• Ability to thrive in a fast-paced business environment
• Demonstrated capability to analyze business processes
• Independent thinker with high initiative
• Able to work in stressful situations
• Ability to manage multiple concurrent activities
• Advanced skills with Microsoft Excel and Word preferred
• SAP experience ideal but not required
• Speak and understand clearly for phone calls. Be able to make international phone calls.
• Critical and analytical thinking. This is very important for this position. Will need to be able to take action on whatever the client is providing in the email. Will need to be able to determine which internal team they should loop in depending on what their issue/concern is.
• Be able to research and analyze payments, bank statements, checks, wire, different currencies, etc.
• Research and review an Epiq contract/sow/quote to determine the terms and who the financially liable party is.
• Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage.
• Is able to multitask priorities. We have a lot of things going at one time and it can be very overwhelming to anyone that cannot take on multiple tasks.
• Be able to analyze all data related to a customer account and know the correct action to take based on the circumstances. We have had issues in the past of customers mentioning services issues, being on a payment plan, or asking for help, but the analyst doesnt understand and keeps sending a regular email ignoring the customers concerns. This can create business relationship issues.

Special RequirementsWork week is 45 hours, plus additional hours as required to meet business requirements.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Must be able to sit for extended periods of time, performing work on a computer

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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