Job Description

Location(s)Bengaluru, KarnatakaCompanyKoch Global ServicesCareer FieldAccounting & FinanceJob Number158123Your JobTo ensure collection process operates as effectively as possible. The successful candidate will manage a customer portfolio and implement effective collection processes and controls. The Collection Representative will continuously monitor accounts receivable aging to ensure customers pay according to the agreed upon payment terms. Develop collaborative relationships with internal and external business partners to eliminate and understand reasons for non-payment. When necessary, will implement a course of action that may include negotiation, payment schedule development or credit hold.What You Will Do

• Research and resolve all issues with invoices and statement of accounts
• Contact customers via phone, email, portal, or any other means regarding past due invoices
• Document correspondence and update account as needed in system of record
• Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices
• Coordinate internal resources to resolve billing issues, customer disputes and total account reconciliations
• Establish relationships with the business and deductions to assist in managing the portfolio
• Escalate invoices issues accordingly
• Support deductions management team to ensure issues/problems are resolved in a timely manner
• Support cash application team when required for the remittance information.

Who You Are (Basic Qualifications)

• 5+ years of experience in B2B Collections & OTC
• Bachelor\'s degree in business, finance, or related field
• English written and verbal communication

What Will Put You Ahead

• Experience with S4 HANA and/or GETPAID
• Experience with Salesforce
• Must be action oriented and possess excellent time management and organizational skills and manage multiple priorities meeting tight deadlines.
• Ability to take calls with customers & collect the dues & implement effective strategy. Help the management with holistic view of the progress.
• Ability to analyze large data sets in spreadsheets and utilize Excel analysis tools including pivot tables, v-lookup, and if-then logic.
• Work collaboratively with other departments and functional teams to coordinate effective solutions, communicate effectively across teams, functions, and departments.

Who We AreKoch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Services India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its operations in India, it\'s employees will get opportunities to carve out a career path for themselves within the organization..

Koch Global Services