Designation: Collection Manager / Collection Supervisor / Team LeaderResponsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN Bihar locations, through a team of Field Executives and Field SupervisorsMotivation and maintaining minimal attrition for team FOS & Telecaller aligned to respective zone to drive consistency in performanceManage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicatorsFormulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirementsComplianceEnsure compliance with business policy, collections procedures and audit requirementsMonitor compliance and audit requirements with down team during location visitMeasures of Success (Define the Outcomes expected of the role)Compliance scoreSkills set required- Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions- Strong team management skills.- Well versed in MS-Excel.- Forecasting skills- Good communication and interpersonal skills with evidence of teamwork and collaboration- Excellent listening,problem solving, analytical skills and Conflict management skillsMust Have QualificationPost-Graduate / Graduate Degree or equivalent educational qualificationsLoans and Credit Card knowledge along with good understanding of Collection ProcessesRelevant Experience in the field.1. Team Leader - Minimum 1-2 Year Required in Collection Process.2. Collection Supervisor - Minimum 2-3 Years Required in Collection Process.3. Collection Manager - Minimum 5-8 Years Required in Collection Process.* 3-4 years Team management experience in Collections.Preferred Industry:Loan / Credit Card / Banking CollectionsRole: Collection / Recovery ManagerEmployment Type: Full Time, PermanentEducation: Any Graduate / PostgraduateJob Type: Full-timeSalary: NegotiableJob Type: Full-timePay: From \xe2\x82\xb930,000.00 per monthBenefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

License/Certification:

• DRA (Debt Recovery Agent) Certificate (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person