Job Description

Key Objectives : Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Responsibility : Ensure amounts collected from the customer are deposited in the branch within the specified timeline Ensure feedback from collection activity is properly updated in Collection System Adherence to Code of Conduct always Timely reporting of service issues to the supervisor Follow all related procedures/documentation wherever applicable Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc. Closure of all customer escalations within applicable TAT Maintenance and timely update of the legal MIS Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region. Timely implementation of legal tools Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes Ensure that all the accounts are managed in a manner so that: Defined timelines are met Appropriate approvals are in place Continuous feedback given to the local Credit team Maintain relations with the law enforcement agencies for effective recovery of dues Ensure documentation of Foreclosure files as per checklist Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations. Maintain stock of property as per applicable processes Maintain periodic Asset verifications reports. Ensure timely update of records for accountholders change of contact details Achieve targeted results through interface with internal as well as external stakeholders Conduct periodic Collection Agency Audit Exercise adequate control over Agency performance in terms of Recruitment training of field collectors Managing agency and field collector productivity Qualification - Post Graduate/Graduate in any discipline

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