Job Description

11594 Key Objectives : Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Responsibility : . Ensure amounts collected from the customer are deposited in the branch within the specified timeline . Ensure feedback from collection activity is properly updated in Collection System . Adherence to Code of Conduct always . Timely reporting of service issues to the supervisor . Follow all related procedures/documentation wherever applicable . Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc. . Closure of all customer escalations within applicable TAT . Maintenance and timely update of the legal MIS . Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region. . Timely implementation of legal tools . Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes . Ensure that all the accounts are managed in a manner so that: . Defined timelines are met . Appropriate approvals are in place . Continuous feedback given to the local Credit team . Maintain relations with the law enforcement agencies for effective recovery of dues . Ensure documentation of Foreclosure files as per checklist . Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations. . Maintain stock of property as per applicable processes . Maintain periodic Asset verifications reports. . Ensure timely update of records for accountholder\'s change of contact details . Achieve targeted results through interface with internal as well as external stakeholders . Conduct periodic Collection Agency Audit . Exercise adequate control over Agency performance in terms of . Recruitment & training of field collectors . Managing agency and field collector productivity Qualification - Post Graduate/Graduate in any discipline

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