Job Description

Designation: Collection Manager / Collection Supervisor / Team Leader



Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN Bihar locations, through a team of Field Executives and Field Supervisors

Motivation and maintaining minimal attrition for team FOS & Telecaller aligned to respective zone to drive consistency in performance

Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators

Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements

Compliance

Ensure compliance with business policy, collections procedures and audit requirements

Monitor compliance and audit requirements with down team during location visit

Measures of Success (Define the Outcomes expected of the role)

Compliance score

Skills set required

- Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions

- Strong team management skills.

- Well versed in MS-Excel.

- Forecasting skills

- Good communication and interpersonal skills with evidence of teamwork and collaboration

- Excellent listening,problem solving, analytical skills and Conflict management skills

Must Have Qualification

Post-Graduate / Graduate Degree or equivalent educational qualifications

Loans and Credit Card knowledge along with good understanding of Collection Processes

Relevant Experience in the field.

1. Team Leader - Minimum 1-2 Year Required in Collection Process.

2. Collection Supervisor - Minimum 2-3 Years Required in Collection Process.

3. Collection Manager - Minimum 5-8 Years Required in Collection Process.

• 3-4 years Team management experience in Collections.

Preferred Industry:

Loan / Credit Card / Banking Collections

Role: Collection / Recovery Manager

Employment Type: Full Time, Permanent

Education: Any Graduate / Postgraduate

Job Type: Full-time

Salary: Negotiable

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

License/Certification:

• DRA (Debt Recovery Agent) Certificate (Preferred)

Willingness to travel:

• 25% (Preferred)