Job Description

The role bearer has the responsibility to plan, organize, direct and perform in the collection department. It also includes managing the customer associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving the loan amount from the customers and ensuring adherence to all the guidelines laid out by the provider contributing to the larger organizational objectives of the Company.

Roles Responsibilities:
Responsible for managing and undertaking collections process for debts that have been assigned
Regularly track the portfolio for specific buckets for the assigned area
Track control the delinquency of the area, Bucket-wise DPD wise and focus on non-starters
Responsible to allocate and achieve targets from agencies/ in house team
Regularly follow up with the default customers
Ensuring adherence to collection process and legal guidelines
Tracing out absconded default customers and initiate recovery process
Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
Inform customers of loans that are due and the amount due
Deposit billing messages via SMS or WhatsApp if the user does not pick up the phone
Record all activities during billing into the system, such as payment promises made by customers at the time of billing
Explain to customers about the risks that will occur if they do not make payments, and communicate with customers to find the best solution to complete payments

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Jadwal:

• Morning shift

Tunjangan:

• Cell phone reimbursement
• Internet reimbursement

Upah Tambahan:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Sector 67 , Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person