Job Description

Job Title: Collection Executive

Company: Jhandewalas Foods Ltd.

Location: [Specify location, e.g., Jaipur/Multiple Locations]

Department: Accounts/Finance

Reports To: Collection Manager/Head of Accounts

Position Type: Full-Time

Job Summary: The Collection Executive will be responsible for monitoring accounts receivable, managing collections, and ensuring timely payments from clients/customers. The role demands a proactive approach in building and maintaining strong relationships with customers to streamline the payment process and resolve outstanding issues effectively.

Key Responsibilities:

• Payment Follow-up:
• Regular follow-up with customers for overdue payments through calls, emails, and visits if required.
• Ensure timely collections as per the credit policies and payment terms.
• Maintain Accounts Receivable Records:
• Keep accurate records of customer interactions, payment commitments, and collection status.
• Update collection reports and share them with management regularly.
• Resolve Payment Discrepancies:
• Address and resolve any billing or payment-related disputes in coordination with internal teams (e.g., Sales, Accounts).
• Escalate unresolved issues to the appropriate departments for resolution.
• Customer Relationship Management:
• Build strong relationships with customers to maintain goodwill while ensuring adherence to credit timelines.
• Communicate payment terms, credit limits, and collection policies clearly.
• Reporting:
• Prepare and submit daily, weekly, and monthly reports on collections and outstanding accounts.
• Analyze trends in overdue payments and suggest measures to reduce defaults.
• Collaboration:
• Work closely with the Sales, Accounts, and Finance teams to streamline the collection process.
• Share feedback with relevant teams for improving billing and payment processes.

Required Skills and Qualifications:

• Education: Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
• Experience: 1-3 years of experience in collections, accounts receivable, or credit control.
• Technical Skills: Proficiency in MS Excel and accounting software (e.g., Tally, SAP, or ERP systems).
• Communication Skills: Excellent verbal and written communication skills for effective follow-ups and negotiation.
• Problem-Solving: Ability to resolve customer issues and maintain positive relationships.
• Time Management: Strong organizational skills to manage multiple accounts simultaneously.
• Attention to Detail: Ability to identify discrepancies in billing or payment.

Key Competencies:

• Negotiation and persuasion skills.
• Proactive and results-oriented approach.
• Ability to work independently and meet deadlines.
• Good analytical and reporting skills.

Compensation: Competitive salary based on experience and industry standards.

Benefits:

• PF, ESI, Gratuity, etc. as per company norms.
• Performance-based incentives.
• Other perks as applicable.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person