Job Overview We are hiring a Collection Executive for BPO (Call Center) with 1 to 3 years of experience. This is a full-time position based in Noida, Uttar Pradesh, India. The Collection Executive will be responsible for managing and collecting outstanding debts from customers. Qualifications And Skills DRA (Debt Recovery Agent) Certification Mandatory 1 to 3 years of experience in collections or a similar role Strong negotiation and communication skills Ability to work independently and meet collection targets Excellent problem-solving and decision-making abilities Attention to detail and accuracy in maintaining records Knowledge of debt collection laws and best practices Proficiency in MS Office and familiarity with collection software Roles And Responsibilities Contact customers to remind them of overdue payments Negotiate repayment plans or settlements with delinquent customers Follow up on payment commitments and ensure timely collections Maintain accurate records of all collections activities Handle customer inquiries and resolve any billing disputes Collaborate with internal teams to address and resolve collection issues Prepare reports on collection activities and outstanding debts Adhere to legal and regulatory requirements related to debt collection
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