Job Description

:

Effectively communicate with customers to understand the reasons behind overdue payments. Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism. Maintain accurate records of payments, follow-ups, and other activities associated with the collections process. Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction. Proactively follow up with customers who have missed payments, using various communication channels (phone, email, whatsapp). Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed. Collaborate with the internal teams to resolve payment discrepancies and customer issues. Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally. Identify and escalate cases of high-risk accounts or those requiring further investigation. Assist with the development and implementation of collection strategies aimed at improving recovery rates. Contribute to team performance by achieving individual and collective collection targets. Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.

Skills Required:

Experience in collections, finance, or customer service, preferably within an international process. Knowledge of Canadian financial regulations and overseas debt collection laws. Strong communication and negotiation skills, with the ability to build rapport and handle customer concerns effectively. Ability to handle complex situations, negotiate payment terms, and close accounts professionally. Positive attitude, strong work ethic, and the ability to meet or exceed performance targets consistently. Fluent English is essential, with a preference for candidates with a Canadian accent.
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person