Job Description

Job Summary:

The Collection Executive is responsible for managing and collecting outstanding debts from clients or customers. This role requires excellent communication skills to ensure timely payments while maintaining positive customer relationships. The Collection Executive plays a critical role in reducing overdue balances and improving cash flow for the organization.

Key Responsibilities:

• Debt Collection:
• Contact customers or clients to follow up on outstanding invoices through phone calls, emails, and other communication channels.
• Negotiate payment plans or settlements as necessary, ensuring timely recovery of dues.
• Monitor overdue accounts and update collection notes in the system.
• Payment Tracking & Record Keeping:
• Track payments received and follow up with customers for any discrepancies.
• Maintain accurate records of communications, payment commitments, and follow-ups in the system.
• Provide regular reports on collection activities, overdue accounts, and status updates to management.
• Customer Relationship Management:
• Ensure customer satisfaction and handle disputes or issues that may arise during the collection process.
• Work with the sales and customer service teams to resolve any issues related to billing, products, or services that may be delaying payments.
• Legal Proceedings:
• Collaborate with legal departments or third-party agencies for the recovery of payments, if necessary.
• Assist in preparing documents and information required for legal action.
• Adherence to Policies:
• Follow company policies, legal requirements, and regulations governing debt collection.
• Ensure compliance with ethical standards and data protection laws during the collection process.
• Reporting & Analysis:
• Analyze collection trends and suggest improvements to the collection strategy.
• Prepare detailed reports on delinquent accounts and collection efficiency.

Key Qualifications:

• Education: 12th Pass and Graduate from any strea
• Experience: Freshers or Maximum 1 Years Experience

Skills:

• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficient in using MS Office (Excel, Word) .
• Ability to handle difficult situations and work under pressure.
• High attention to detail and organizational skills.

Key Performance Indicators (KPIs):

• Recovery rate of overdue payments.
• Days Sales Outstanding (DSO) improvement.
• Number of accounts resolved without escalation.
• Customer satisfaction and retention post-collection.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person