Job Description

1) Contacting Debtors: Debt recovery officers initiate contact with debtors to negotiate payment plans or full settlements. They may communicate via phone calls, letters, emails, or in-person visits.

2)Investigating Debtor Profiles: They research and analyze debtor profiles to understand their financial situation, payment history, and ability to repay debts.

3)Negotiating Payment Arrangements: Debt recovery officers negotiate payment terms and arrangements with debtors, aiming to secure timely repayments or settlements.

4)Advising on Financial Matters: They may provide advice and guidance to debtors on managing their finances effectively to meet their debt obligations.

5)Maintaining Records: Keeping detailed and accurate records of all communications, payment agreements, and debt recovery activities is crucial for legal and administrative purposes.

6)Legal Compliance: Debt recovery officers ensure compliance with relevant laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA) in the United States.

7)Skip Tracing: They may perform skip tracing techniques to locate debtors who have changed their contact information or are difficult to reach.

8)Collaboration: Working closely with legal teams, credit controllers, and other professionals within the organization to escalate cases as needed and to ensure effective debt recovery.

9)Reporting: Providing regular reports to management on the status of debt recovery efforts, including successes, challenges, and potential risks.

10)Customer Service: Despite the challenging nature of their role, debt recovery officers often maintain professionalism and empathy in their interactions with debtors, striving to achieve a positive outcome for both parties.

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bangalore Urban District, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Where do you live in Bangalore?
• Do you have DRA certificate?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Debt Recovery: 1 year (Preferred)
• Field Collection: 1 year (Preferred)

Language:

• Kannada language (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person