Job Description

Organization

Volvo Financial Services

Position Description

: Collection Executive
Reporting to: Regional Collection Manager, VFS India
Department: Collections / Credit & Risk

PURPOSE OF THE JOB : The Collection Executive is responsible for collecting overdue amounts from delinquent customer accounts allocated to him / her & maximize collected amounts / recovered assets as per targets set by VFS India Management while ensuring a balanced customer service. The Collection Executive is required to adhere strictly to the compliance policies set by VFS India for collections and also strictly adhere to the laws of India. The Collection Executive is also responsible for maintenance of collection data on the Collections System and official laptop provided

KEY RESPONSIBILITIES

• Prepares and follows up for collection on overdue accounts allocated to him / her
• Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them keep tab on market references for all his customers
• Maintains effective communication with customers and third parties, e.g. lawyers, collection agencies and repossession agencies
• Identifies deployment of the asset and keeps a tab on its movement/utilization
• Regularly monitor repayment of accounts, analyse causes of delinquency, report concerns timely
• Timely resolve customer disputes
• Implements repossession of the asset
• Is responsible for the integrity of collection data and customer logs, including visit reports, relating to allocated accounts in the collection
• Maintains accuracy in uploading trails on all cases, within set timelines
• Strictly adheres to compliance
• Role involves Collections across all Buckets, Repossession & Loss on Recovery Collections

EDUCATION & PROFESSIONAL EXPERIENCE

• Should be a graduate, not must for a good candidate. Must hold Debt Recovery Agent Certificate
• The candidate should have 1-3 years of collections experience in an NBFC or retail bank is a pre-requisite, of which at least 1 years MUST be in CV / CE collections in India
• The candidate should have some understanding of cheque bounce and arbitration laws and process in India

COMPETENCIES & SKILLS

• Knowledge of financial services products
• Good knowledge of collection procedures
• Customer focused with strong communications skills
• Strong negotiation skills
• Strategic thinking and Sound analytical skills
• Willingness to travel, High level of field connect
• Knowledge of working in a process driven organisation
• Should be able to converse fluently in English, Hindi & Regional Language of Kannada is must and additional languages of Tamil and Telugu will be added advantage

This role will report to Regional Collection Manager
References: Candidate should be willing to provide references, if necessary, and also consent to a reference check with his / her existing employer or any past employer.

Functional Area

Finance & Control

Travel Required (maximum)

Frequent Travel

About us

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Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group\'s leading brands and entities.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers\' evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

Employment/Assignment Type

Temporary

Last application date

30-Sep-2023

Arquus