Job Description

We are seeking a highly motivated and results-oriented Collection Executive to join our team. The Collection Executive will be responsible for contacting debtors and persuading them to pay outstanding debts. The ideal candidate will have excellent communication skills, a persuasive manner, and a strong ability to negotiate payment arrangements.

Key Responsibilities:

• Contacting debtors via phone, email, or letter to discuss overdue payments and arrange repayment plans.
• Negotiating payment schedules with debtors based on their financial situation and ability to pay.
• Investigating and resolving discrepancies in payments or outstanding balances.
• Maintaining accurate records of all communications with debtors.
• Following up with debtors to ensure payment arrangements are met.
• Liaising with other departments, such as accounts receivable, to resolve payment issues.
• Providing regular updates to management on the status of outstanding debts.
• Adhering to all relevant laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA).

Qualifications:

• Previous experience in debt collection or a similar role is preferred.
• Excellent communication and negotiation skills.
• Ability to remain calm and professional when dealing with difficult situations or individuals.
• Strong attention to detail and accuracy in record-keeping.
• Proficiency in using computer software and databases to manage accounts and track progress.
• Knowledge of relevant laws and regulations governing debt collection practices is a plus.

Job Type: Full-time

Pay: ?13,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Diploma (Preferred)

License/Certification:

• Driving Licence (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person