Job Description

About the Profile :

- From storyboards to sales drives Account Managers

- Client Servicing is responsible for supporting the Corporate Sales Team or Business Development teams in servicing accounts as soon as it comes to execution.

- Client Servicing is often the clients primary point of contact and ensures client satisfaction with the organization\'s product or service.

- One who connects the agencys creative efforts with that of the advertisers need on Social Media, Search Engine Marketing (SEM), and Display Advertising. Email Marketing, Affiliate Marketing, Google Ad words & more. One who does not shy away from brainstorming on both the edges of work. One who makes sure the requirements are met in a timely and service-oriented manner.

Responsibilities :

- Customer-centric : Must seek, process and execute client requests and product orders.

- Go to Person : Must have all answers to queries regarding products/ services, and processes and direct them to the account manager if required.

- Pro at Functionality : Must assist clients to use the products and services and keep them updated about new features launched.

- Coordinator : Must coordinate with internal teams to ensure timely fulfilment of product orders/ services, maintain trackers, reports for client interaction, product/ service usage, etc.

- Collect feedback and resolve client complaints.

- Skills Required :

- Great communication, presentation and client servicing skills

- 2 years of experience in client servicing and brand management

- Excellent time management and organizational skills

- Proactive and a self-starter

- Strategic thinking

- Good understanding of social media marketing

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