Job Description

CoffeeFication Private Limited is a Food Tech company in Gurgaon, Haryana. We are professional, agile and customer-centric.

Our work environment includes:

• Growth opportunities

You will be responsible for ensuring that our specialty coffee is being served to our valued customers with individualized attention.

He/ She will mainly be responsible for the store operations & the store team members to create and maintain the exquisite experience.

• Ordering, receiving and stocking items for the cafe including supplies that are retail items.
• Ensuring a healthy and safe environment and a friendly atmosphere by following sanitation regulations and organization standards
• Liaoning with customer and delivery channel partner to provide accurate order information
• Maintaining a fast speed of service, especially during rush times and high peak season.
• Maintain proper coverage and employees' schedules ensuring that store maintains customer service standards and employees adhere to meal breaks policy
• Ensures all cash handling procedures are upheld as the Cafe Manager Is accountable for store funds
• Plans and execute and brief the team with all sales promotions effectively and efficiently.
• Guides fellow employees to follow all the standard operation procedures and sets an example for the team by following standards by herself/himself
• Ensure adherence to store policies, procedures and maintains merchandising and cleanliness standards
• Documents employee incidents, accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly, and monthly revenues and expenses
• Add new menu items based on seasonality and customers' preferences
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Take orders from customers and input their selections into the cafe's internal computer systems
• Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
• Prepare beverages according to customer requirements within the prescribed time frame
• Ensure preparation and packaging of food according to the set standards
• Grinding, weighing and packing coffee beans for customers
• Able to suggest beverages, roasts and equipment based on customer's requirement
• Respond to guest questions, concerns and complaints.
• Follow all cafe safety and security procedures and arrive on time for all shifts and stay until shift completion
• Responds proactively to prevent heated customer service situations.

Requirements

• Graduate from a recognized university (preferably with hotel management background)
• 1+ years of experience in a similar role with different company within Coffee or non-coffee industry.
• Must have good verbal and written communication skills.
• Must be flexible to work overtime, weekends, and special events as needed.

Job Type: Full-time

Pay: From ?18,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person