Job Description

Objective:

The role would be responsible for leading a team of Business excellence professionals for Identifying & Implementing Process Improvement and Automation initiatives for HCCB\'s Business/Operational functions.

Title: National Manager - Business Excellence

Function: Business Excellence

Work Location: Bengaluru

Job Responsibilities:

- E2E Process Mapping: Working closely with teams for gathering business requirements, functional/process design and analyze business processes.

- Proactively Identifying, prioritizing process improvement/Automation opportunities, managing the projects pipeline and propose a strategy for process transformation (People/Process/Technology)

- Suggest Process Standardization ideas and work with the solutions team to build the ideal process roadmap or automated solution design (using technologies such as RPA, Power Apps, Intelligent OCR etc.).

- Identify & develop project management methodology, best practices, standards, policies, procedures, developing lessons learned database and monitoring project timelines, budgets, risk and the inter dependencies among projects.

- Setting up targets, SOP & SLAs and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets.

- Liaise with the internal controls team to build process specific compliance & control

- Work on building the process maturity Matrix and benchmarking the process KPIs against Best-in-Class industry standards

- Develop a detailed As-Is process Design and To-Be state design with FMEA.

- Data driven approach to arrive at number of resources required in a process, Cost to server to manage business process, multiple activities, parallel queues etc.

- Coordinate overall project among multiple stakeholders and 3rd party vendor. Setup governance to provide timely status updates.

- Enable measurable, repeatable, and predictable operation by driving business excellence practices

- Experience in developing operational process & technologies to drive operational excellence through best in class change management practices.

Supervises:

Direct Reports: 04

Geographical Scope: Pan India

Reports To: National head Business Excellence

Key Customers:

Internal Customers: BSS/Corporate/IT and Factory users/BIG bottlers

External Customers: N/A

Job Requirements:

Qualifications: Graduate /BBA/BE/B.Tech with experience in working in Business transformation teams.

Skills & Experience:

- Good understanding of Robotic Process Automation Tools (UiPath Preferred) & Hyper automations

- Proven track record of taking ownership and delivering results on complex problems

- Demonstrated abilities to build quantitative reporting and dashboards for problem solving

- Good analytical & Statistical skills - Advanced Excel + Power BI (Good to have)

- Demonstrated ability to deliver both strategic & tactical results across diverse culture from inception to completion

- Excellent Requirement gathering Skills - Must be able to document the business requirement & Process Design documents (E2E process Mapping)

- Experience in owning program strategy and end to end delivery of continuous improvement program

- Experience of leading project delivery for large, cross functional projects in the area of continuous projects vs consulting on technology solutions.

- Agile Methodologies

- Project Management & collaboration tools

- Six Sigma Black Belt (Preferred)

- Process Mining & Task mining - Advantage

- SAP understanding - Advantage

- Knowledge of CRM (SFDC or Service Now)-Advantage

- Knowledge of Advance Telephony systems - Advantage

Travel: 25%

IIM Jobs