Job Description

POSITION OVERVIEW :
Top Skills : Intune , SCCM

POSITION GENERAL DUTIES AND TASKS :

• SCCM L2 is well versed with OSD, IBCM deployment
• Minimum 5 years of experience in System Administration
• Good troubleshooting and Problem-solving skills.
• Proven Knowledge of Microsoft SCCM including deployment, expansion, installation, management, monitoring, and administration
• Good hands-on experience on Windows Platform with 2003/2008/2012/2016 operating systems
• Enterprise Level Security patch management
• Working knowledge of technical patching using tools like WSUS, SCCM
• Troubleshoot Deployment Queues, and performance issues of SCCM
• Diagnosing performance issues on SCCM using Windows diagnostic tools.
• Complies with all company policies and procedures
• SCCM Engineer (L2) will be responsible for the management and delivery of Windows-based services.
• Perform day-to-day routine tasks as mentioned in the checklist
• SCCM OS Check, Required Services Check, Events, Application Deployment, Patch Deployment, OS Deployment & monitoring.
• Prime responsibility is Patch deployment, and application deployment, handling incidents/problems of medium complexity ensuring that SLAs are met and there are no customer complaints and providing reports respective to the same.
• The individual can handle issues with lot more independence and can suggest and implement service improvement plans.
• Incumbent identifies and highlights the scope of automation to lead or Managers

• Provides information for Inventory, Application Deployment, and Patch Management.
• Generate and publish reports - Weekly and Monthly.
• Plan, execute, and report Availability, MIS, Performance, and capacity management of SCCM Infra.
• Perform Root Cause Analysis for the incidents and handle technical escalations
• Handle L2/L3 technical escalations w.r.t SCCM.
• Performance, Availability, and Capacity Management.
• Install, configure, and administer the SCCM and services on Windows SCCM server systems.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Advanced administration and troubleshooting SCCM server.
• Patch management, RCA analysis, Application, and patch installs and upgrades following procedures documented by application owners.
• Meeting SLA in time to fix the errors and problems.
• Resolve issues related to Windows & SCCM Services Site replication, Group Policies, etc.
• Perform Incident Management for all SCCM and server-related Incidents.

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