Job Description

: Responsibilities

• Discovery

• Create and maintain discovery patterns to identify and collect data from various IT devices and systems.
• Define scan schedules for different types of devices and systems.
• Review and validate discovered data to ensure accuracy and consistency.
• Identify and address data discrepancies between the CMDB and live systems.
• Implement data cleansing processes to remove duplicate or irrelevant information.
• Investigate and resolve discovery errors or failures.
• Analyze discovery logs to identify potential issues.
• Provide technical support to users regarding discovery processes and data.
• Have strong knowledge in Service map
• Integrate with third-party tools to pull in additional asset data.
• Regularly review and update the CMDB to reflect changes in the IT infrastructure.
• Identify and address orphaned or outdated CIs within the CMDB.
• Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs.
• Designs the overall discovery strategy, including integrations with other systems and best practices for data management.
• Strong understanding of IT infrastructure and network protocols
• Knowledge of ServiceNow platform and CMDB concepts
• Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns
• Data analysis skills to identify trends and anomalies in discovery data
• CMDB Management:

• Design, implement, and maintain the Configuration Management Database (CMDB).
• Ensure accurate configuration item (CI) relationships and dependencies within the CMDB.
• Develop CMDB data governance policies, standards, and best practices.
• Monitor and improve data accuracy, completeness, and consistency.
• Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles.
• Problem-solving and troubleshooting abilities to resolve discovery issues

• CMDB Certification
• Bachelor