Job Description

Are you passionate to work as a CMDB Developer (ServiceNow). Than this is the position which you should apply! We are looking for CMDB Developer who will report into Senior Manager IT Services Framework. Also CMDB & Discovery Analyst will have responsibility for supporting the standardization, design, implementation, governance, and technology enablement of Configuration Management Database (CMDB) & Discovery capabilities based on ServiceNow leading practices. In Addition the role of Software Asset Admin is to support, handle, and coordinate end-user software across the organization.What will you be doing?

• You will contribute and handle ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, ServiceNow IT Service Management (ITSM), and Software Asset Management (SAM).
• You will be responsible for implementing technical solutions which will help keeping the CMDB as healthy as possible.
• Defining and documenting policies, standard procedures, training, knowledge articles, and other supporting documentation.
• Performing and/or leading analysis, re-engineering, and work process improvement activities for Configuration Management/CMDB & Discovery, including assessments, research, solution design, documentation, and performance metrics.
• Facilitate Configuration Item review and audits to ensure accuracy and completeness of configuration items. Ensure the critical metrics are reported, and their targets are met.
• Identify the Discovery issues and work closely with Infrastructure team for its resolution. Ensure that registered Configuration Items meet criteria as per the data model.
• Process new software requests from all employees globally coordinating a request processing with their team. Evaluate requests against the software catalogue.
• Coordinate the security and compliance assessment of requests for new software/non-standard software working with relevant IT, risks management and compliance teams.
• Issue requests for Quote and coordinates software purchases. Coordinate the software installation on the user PC, Lead and optimize the utilization, software licenses and disposal of end-user software. Maintain relevant customer software catalogue and pricing.

What will you need to be successful?

• Education: Bachelor's or equivalent experience or Masters degree in Information Technology or relevant.
• Experience: Minimum 4 to 5years of experience working with software requests, licensing, and licensing databases.
• 3+ years practical experience in ITIL Process Management, preferably Configuration Management and Software Asset Management.
• 3+ years of experience understanding the architecture and foundational aspects on the ServiceNow platform.
• Ability to work independently and take decisions where vital within the scope of the role.
• Responsibility of quality for delivered process, inputs for audits, reaching targets on service and organizational level.
• Interpersonal skills, Superb communication, collaboration, and relationship building and collaborator engagement skills.
• Travel Requirements:

10%You Unlimited.We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website ( ).Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Laws Insurance (Employer Contribution of 7,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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Smith & Nephew