Job Description

Configuration Assistant ManagerGurgaon, Haryana, IndiaWorking as part of the Configuration Management Team with close contact with Application Development and Support, Infrastructure, and Service Management. The CMDB Assistant Manager will work on CMDB accuracy, required communication and follow-ups, and increase efficiency in request processing and reporting capabilities. Working as part of the Configuration Management Team with close contact with all the Service Management workstreams, the Configuration Assistant Manager will enforce the established processes and provide first and second level configuration activities. This role will have a focus on continual improvement of operational processes.DISCOVER your opportunityWhat will your essential responsibilities include?xc2xb7 Review and processing of CMDB requests submitted through the Service Catalog.xc2xb7 Providing ad hoc and scheduled data extracts to customer base.xc2xb7 Primary responsibility for level one customer communication.xc2xb7 Building new and improving existing operational processes, identified from feedback from customers and upper management.xc2xb7 Working with other Configuration Management team members to satisfy key stakeholders requirements.xc2xb7 Assisting in documenting Service Asset and Configuration processes and procedural documentation.xc2xb7 Provide holiday cover for the Configuration Management Team as required.You will report to Configuration Team Manager.QualificationsSHARE your talentWexe2x80x99re looking for someone who has these abilities and skills:Required Skills and Abilities:xc2xb7 Experience with Asset and Configuration Management Processes involving both in-house and externally supported applications.xc2xb7 Experience in working within an established CMDB, including the creating and maintenance of records, relationships, services and processes.xc2xb7 Understanding of ServiceNow CDSM data models.xc2xb7 Excellent working knowledge of IT Operations and support organizations would be an advantage.xc2xb7 Ability to articulate process and drive consistent process improvements that aid End Users.xc2xb7 Preference will be given to candidates with experience in Service Management principles.xc2xb7 Knowledge of Configuration Management and its role in the IT Services life cycle.xc2xb7 Able to organise self, including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a xe2x80x98can doxe2x80x99 attitude.xc2xb7 Effective communication skills for both conveying process and understanding customer need.xc2xb7 Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally.xc2xb7 Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group.xc2xb7 Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.xc2xb7 Intermediate working knowledge of Microsoft Office programs, MS Teams, and Power BI (or equivalent).xc2xb7 Basic knowledge of MS Azure or AWS Cloud solutions.Desired Skills and Abilities:xc2xb7 Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.xc2xb7 Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies.xc2xb7 Demonstrable evidence of interpreting and manipulating data clearly and accurately with the ability to extract and clearly articulate key points.xc2xb7 The role would suit flexible, highly driven self-starters, with a desire to challenge and deliver.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we donxe2x80x99t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business xe2x88x92 property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more atInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thatxe2x80x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Itxe2x80x99s about helping one another xe2x80x94 and our business xe2x80x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called xe2x80x9cRoots of resiliencexe2x80x9d, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society xe2x80x93 are essential to our future. Wexe2x80x99re committed to protecting and restoring nature xe2x80x93 from mangrove forests to the bees in our backyard xe2x80x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Wexe2x80x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLxe2x80x99s xe2x80x9cHearts in Actionxe2x80x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day xe2x80x93 the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

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