Cluster Training Manager

Year    New Delhi, India

Job Description




Position

Cluster Manager - Training

No. Of Position

Department

Training

Function

Training

Reporting to

Regional Head - Training

Band

4a / 4b

KEY RESPONSIBILITIES:

Conduct training modules for Agent Advisors and ADMs for all offices in the assigned cluster

  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined in the Agent and ADM learning journey
  • Conducting GID's and IID's
  • Conducting PRP and FOD as and when required for the cluster, leveraging DODs where required
  • Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
  • Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
  • Managing expectations of multiple OHs in a
cluster and ensuring utmost coordination between offices

Administrative
  • Cluster Manager-trainer to drive adoption of the digital learning platform across all roles
  • Responsible for driving digital assessments amongst Agents and ADMs
  • Responsible for driving self-learning among Agents and ADMs
  • Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
  • Responsible for delivering all training adhering to the training calendar designed
  • Responsible for driving business performance of all learners
  • Responsible to drive attendance of all training sessions
  • Responsible to capture attendance in TMS/ELM within the stipulated time defined
  • Responsible to plan travel for training sessions in various locations as required
  • Responsible to co-ordinate with the OH and RML&D in scheduling joint virtual / in-person TCPMs
  • Responsible to coordinate with the assigned Moderator prior to training sessions to ensure seamless delivery of training
  • Understand and use all technology enablement tools available to a trainer such as TMS / ELM, interactive / engagement training tool and the Digital Learning Platform
Look after training logistics
  • Schedule training sessions
  • Ensure wider participation of agents in programs
  • Ensure set-up of SMART Classroom is in place before commencing a session
Monitor progress of agents on a continuous basis
  • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development
Update training material
  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, SMs, Ps, MPs
Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

MEASURE OF SUCCESS:
  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Pass percentage of agents
  • Digital adoption / adoption of digital learning platform
  • Pass percentage of Agents in IRDA exams
  • Activating agents month-on-month against the target
  • Attendance of Agents and employees in training sessions
  • Compliance on IRDA requirements
  • Monthly Achievement against the target across multiple performance parameters for agents and AADM
  • Reduction in training cost
  • Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE

a. Graduate in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, experience in life insurance is a plus

c. Co-ordination skills

d. Facilitation Skills

KNOWLEDGE / SKILLS / ABILITIES

Competency

Level

Result Orientation

5

Working With & Through Others

4

Innovation

5

Customer Centricity

4

Technical Expertise

4

Business Acumen

4

Impact & Influence

4

Communication

4

Role Modelling Core Values

4

Strategic Planning & Execution

4
  • Learning ability
  • Logical thinking
  • Must be able to motivate agents
  • Should be self motivated, self starter
Job Location

Delhi - GO5



Job Summary:

Key Responsibilities/ Key Deliverables:

Measures of Success:

Job Summary:

Knowledge & Skill Matrix:

Additional Information (Optional):



Position

Cluster Manager - Training Delivery

No. Of Position

Department

Training

Function

Training

Reporting to

Regional Head - Training

Band

4a / 4b

KEY RESPONSIBILITIES:
  • Manage end-to-end Implementation of Specialist trainers and Expert-led sessions for the region:
  • Proactive planning of all such interventions
  • Co-create training calendar in consultation with HO Team, timely publish calendar and track performance
  • Support in program managing Expert-led sessions
  • Ensuring that each program achieves the defined and agreed business objectives
  • Responsible for the delivery of CSI sessions
  • Work as a back-up to manage DODs for the Region
  • Best Practices identification and sharing
  • Identify implementable best practices
  • Cross fertilization of Ideas from one office to other & other zones/ Regions
  • Execute day-to-day Cluster/Office training activities in case of any vacancy in the region till the time it is filled
  • Planning, scheduling, and executing all regular training programs for agents and employees for the office
  • Monitor progress of agents on a continuous basis. Drive attendance and Performance
  • TNI Identifications (Ongoing) - Assist HO team in training need identification of various constituents for Agent & ADM
  • Responsible for Digital drive for the region. Work to increase digital adoption
MEASURE OF SUCCESS:
  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Pass percentage of agents
  • Digital adoption / adoption of digital learning platform
  • Activating agents month-on-month against the target
  • Attendance of Agents and employees in training sessions
  • Compliance on IRDA requirements
  • Monthly Achievement against the target across multiple performance parameters for agents and AADM
  • Reduction in training cost
  • Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE

a. Graduate in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, experience in life insurance is a plus

c. Co-ordination skills

d. Facilitation Skills

KNOWLEDGE / SKILLS / ABILITIES

Competency

Level

Result Orientation

5

Working With & Through Others

4

Innovation

5

Customer Centricity

4

Technical Expertise

4

Business Acumen

4

Impact & Influence

4

Communication

4

Role Modelling Core Values

4

Strategic Planning & Execution

4
  • Learning ability
  • Logical thinking
  • Must be able to motivate agents
  • Should be self motivated, self starter

Max Life Insurance

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Job Detail

  • Job Id
    JD3007666
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New Delhi, India
  • Education
    Not mentioned
  • Experience
    Year