Job Description

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.ResponsibilitiesStore VisitMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesIn Store DutyAct as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleManpowerTo welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposalsTrainingFor new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goalsAuditPeriodically audit their eye test and dispensing performanceTeam LeaderWear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store teamRevenueMaximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returnsTeam WorkWork as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriateDocumentationMaintain documentation and Report daily to PS regional manager on store visit summaryWorking HoursSame as store shift and as per business needs. Must work on weekends and public holidays to support store businessPersonal attributes & competenciesMinimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track recordGood Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and MeasurementsMust be ready to travel anywhere in India as per Business requirementsPassionate about Sales, Retail, Customer service and TrainingGood understanding of market and product analysisMust have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitudeEnergy, influence, 10 x think / entrepreneur mind-set etc

Lenskart