1. Complete responsibility of inbound and Outbound of operation2. Daily call 9 AM with AOM and OM with regards to scorecard as per amazon target3. Responsible for Quality performance and customer experience of their territory4. Daily tracking of AOM and OM performance5. Follow up of Timely opening and closing of Station6. Available Manpower check and creation of Alternative options for smooth operation7. carry out supervisory responsibilities in accordance with the organizations policies and procedure8. strategic Planning and forecasting, appraise performance, reward and discipline employees, resolves problems, and reporting of staffing needs.9. Monthly Visit of site and proper reporting to management and if any query to resolve same10. To cross verify cash submission with CD slip and SCC remittance and if any discrepancy to highlight the same and get it close on priority11. Checking Ageing packages , RTS pendency packages and get it cleared with respective stations on Daily basis12. Working on ROI as per the management requirement13. Checking and resolving query raised on IDFY portal14. Co-ordination with Amazon CTL and CRM and resolving the Query raised from their end15. Co-ordination with Flipkart team lead and Manager and resolving the Query raised from their end16. Driving below metrics of all the stations to ensure station scorecard - 9.5+

• Early Morning Delivery - 80% At 12 Noon
• DA Live Tracking of Bad Scan & DPMO & Speed of delivery assigned to team & follow up on the same.
• Each DA target to be assigned
• Daily Briefing to be given on below mentions matrix with knowledge giving details to work place
• DSR - 98% (Delivery Success Rate)
• Bad Scan - Below 3%
• Short call - Below 3%
• POD - 30%
• RTS DPMO below 500
• SWA DSR 80%
• NDR Success ratio 100%
• NDR DSR 30%
• Premium- 95%
• DOT Standard - 94%
• C-Return - 96%
• Helmet Adherence - 100%
• LM - 100%
• LMR,ECR, DNR and RWP closure within 1 hour of mail receipt

17.Behavior should be soft spoken & professional18. Office Decorum to be maintained19.Audit picture, TDR update & Hygiene to be done and maintained for all the stations20.Reco to be done by 12 Noon daily basis without any failure or follow-up23.Reply over calls & mails within asked Timeline by CTL, CRM of Amazon , ROM ,Directors, HR Team, A/C Team & SLP Team of both Amazon & Flipkart and Awadh23.If above mentioned topics are not been covered up, then necessary course of Action will be taken.Job Type: Full-timePay: \xe2\x82\xb940,000.00 - \xe2\x82\xb945,000.00 per monthBenefits:

• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person