Cluster Manager Recovery Management

Year Pune, Maharashtra, India

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Implement strategies to ensure faster in time recovery of all Recovery cases with minimum expenses to optimize claims cost saving/ recovery revenues.
Preparation of Recovery reports and action plans
Support in setting up infrastructure for collection (empanelment of Advocate and Recovery Agent)
Field visit for the high values cases for Negotiation
Support to track and locate the Skip customers through the necessary means to begin the recovery process.
Report the waiver % and settlement ratio trend and plan for recovery enhancement
Meeting with law enforcement agencies like, Police, Law, other Govt agencies in order to take the case into logical conclusion.
Alert to superiors on Portfolio status and unwilling or unable to pay details
Keeping and maintaining collection records with the use of relevant materials or software
Attending educational programs for professional growth and skill development.
Preparing timely monthly, Quarterly and Annual reports
Analyzing the trend of recoveries as per Location, profile and giving the feedback to claims team for improving the claims experience
Ensuring that recovery payment are timely and reconciled and write offs are managed and maintained in the data base

Comply with requirements when legal action is unavoidable

Zwayam

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