Job Description

Job Summary . Cluster Manager - Risk Containment Unit/Senior Cluster Manager - Risk Containment Unit Job Purpose \'This position is open with Bajaj Finance ltd.\' Job Duties & Key Responsibilities . Duties and Responsibilities - \' Own all FCU activities pre and post sourcing for all products in the region across all locations. Minimizing fraud losses to ensure robust portfolio health. Managing and supporting effective deployment of FCU officers. Conducting extensive non starter investigations through location fraud management teams to reduce fraud rates. Effectively engage with operations collections and sales teams to contribute towards overall reduction in fraud loss across locations in the region. Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities. Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers. Provide regular feedback to central policy team basis field learning s. Identifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner. Co-coordinating mystery shopping and seeding activities on dealers agencies and executives to minimize frauds. MIS with suitable analysis providing meaningful insights. Achieving & exceeding goals and targets. Grooming and management of the team to achieve their respective targets. Ensuring highest levels of employee relationship motivation & engagement to drive results & high levels of employee satisfaction.\' Required Qualifications and Experience . \' Graduate/Post Graduate with 4-6 years of relevant experience or knowledge. Retail Fraud control / Collections experience. Good communication, analytical skills and an eye for detail.\'

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